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Shipping & Return Policy
Last Updated: [Insert Date]
We strive to ensure that your sapphire and gemstone orders are delivered safely, promptly, and in perfect condition. Please read the following policies carefully.
1. Shipping Policy
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Customized or personalized gemstone orders may require additional processing time (typically 5–7 business days).
Shipping Methods & Delivery Time
- We offer standard and express shipping worldwide.
- Estimated delivery times:
- Standard Shipping: 7–14 business days
- Express Shipping: 3–5 business days
- Delivery times may vary depending on the destination and customs processing.
Shipping Charges
- Shipping fees are calculated at checkout based on the destination, weight, and shipping method.
- Free shipping may be available for orders above a certain value — check our website for promotions.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this number to track your order on the courier’s website.
Customs & Import Duties
- International orders may be subject to customs duties, taxes, or import fees of the destination country.
- These charges are the responsibility of the recipient.
2. Return & Exchange Policy
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, in original condition, and in original packaging.
- Customized or personalized gemstones are non-returnable, unless defective or damaged during shipping.
How to Return an Item
- Contact our customer support at [your email/contact] with your order number and reason for return.
- Our team will provide instructions and a return shipping label if applicable.
- Pack the item securely and ship it back to us.
Refunds & Exchanges
- Refunds will be issued to the original payment method once the returned item is received and inspected.
- Refunds may take 5–10 business days to process, depending on your bank or payment provider.
- Exchanges are processed based on product availability.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us immediately with photos of the item.
- We will arrange a replacement or full refund at no extra cost.
3. Contact Us
For any shipping or return inquirie us.