We want you to be completely satisfied with your purchase from MM Sapphire. If, for any reason, your order does not meet your expectations, we’ve created this Return Policy to explain how returns and refunds are handled.
1. Return Eligibility
- You may request a return within 14 days of receiving your order.
- Items must be unused, undamaged, and in original condition with all packaging, certificates, tags, and documentation included.
- Customized or specially designed pieces (including resized or engraved items) are not eligible for return unless there is a manufacturing defect.
- Proof of purchase (order number or receipt) is required for all returns. The Ceylon Sapphire
2. How to Initiate a Return
To start a return:
- Contact Customer Support:
Email us at [your support email] or call [your phone number] with your order number and reason for return. - Return Authorization:
We will provide instructions and a return authorization (RMA) if your item qualifies. - Pack Your Items:
Securely pack the item(s) with all original accessories and documentation. - Ship With Tracking:
Use a traceable and insured shipping service. Returns without tracking may not be accepted.
3. Inspection & Refund Process
- Once we receive your returned item, we will inspect it to confirm it meets return requirements.
- Approved refunds will be issued to your original payment method within 7–10 business days of inspection.
- Shipping charges, duties, and taxes are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
- Exchanges may be possible if the requested item is in stock.
- If an exact exchange isn’t available, you may choose a store credit or a refund.
- Customers are responsible for return shipping costs; we will cover outbound shipping for the exchanged item where applicable.
5. Damaged or Defective Items
If your purchase arrives damaged or defective, please contact us within 5 days of delivery with photos and order information.
We will arrange for a replacement or full refund, including return shipping, at no additional cost to you.
6. International Returns
- For international orders, customers are responsible for return shipping fees.
- Customs duties or taxes paid upon delivery are not refundable by MM Sapphire.
- We recommend confirming customs return procedures in your country before shipping returns.
7. Important Notes
- Returns are accepted only after approval by MM Sapphire.
- Items returned without prior authorization or outside the return window may be refused or returned to sender.
- We reserve the right to update or change this Return Policy at any time.
8. Contact Us
If you have any questions about our Return Policy or need support: